Nowadays, the field of artificial intelligence is quite hot, and all walks of life are deploying the application of artificial intelligence in their respective b2b data fields. Conversational interaction design relies on artificial intelligence technologies such as speech recognition and speech processing, and is crucial at the user experience level. Based on the Google Conversational Interaction Design Specification Guidelines, this article will introduce the basic concepts and principles of cooperation in natural dialogue.
△ Image source: Google Conversational Interaction Design Specification Guidelines
All human inventions come from creative ideas, and creative ideas are transmitted to each other through language communication. Civilization is the most advanced stage of human society development, and our understanding and values of civilization are effectively expressed through language.Language is shaped and refined through dialogue. Dialogue is like a contract between two people, requiring mutual commitment to the desired outcome. However, it is not easy to implement dialogue through code.Building natural human-machine dialogue is difficult because human-to-human communication is so easy. Humans don't change the way they communicate. Therefore, in order for a modern user interface to be close to the human evolutionary language of tens of thousands of years, we need to use our understanding and cognition of the way people communicate with each other to teach our robots how to communicate with humans.——Nandini, Google’s Conversation Design Team
1. Basic Concepts of Natural Dialogue
1. Take turns expressing
In conversation we take turns based on subtle signals that are sent back and forth to each other. Without this effective turn-taking in conversations, we risk having trouble keeping information in sync or keeping up with each other.
△ Image source: Pinterest
2. Conversational tandem
In natural language, all elements of a conversation are often linked coherently, including context and how the conversation evolves over time. This concatenation helps us follow the conversation.
Anyone who understands and appreciates the humour of a joke knows that each turn in a communication pays attention to contextual relevance and strengthens the overall communication.