It sounds like you are trying to contact the Microsoft customer service team. Unfortunately, we are not connected to the Microsoft support team. We are two completely different business organizations. However, to make your life a little easier, we investigated the Microsoft website and found the following customer support contact information. Also contact Microsoft representatives by contacting them directly using their contact information below.
Microsoft Dynamics 365 Customer Service provides Windows help desk ticketing capabilities such as support for complex branch processes, configurable queues, email automation, rule-based ticket routing, ticket reassignment, and escalation. And despite its name, this Dynamics 365 product can work well not only as a customer support ticketing system, but also as an employee support app.
Dynamics 365 ticket capacity is continually upgraded in waves of production. For 2022-2023, new features such as percentage-based processing, preferred agent processing, max idle processing, and AI-powered conversation shortening will continue to improve ticketing systems.
Selecting and prioritizing ticket management tools can be difficult. Having developed ticketing software for customers with special support needs since 2008, ScienceSoft can advise on must-have products that will form the foundation of a strong support solution based on Dynamics 365.